Frequently asked questions
Get the answers to your meter and self-testing questions
Is an at-home meter as accurate as a test at my doctor’s office?
When you test at home with a CoaguChek® XS meter, you’re most likely using the same device most doctors use in their offices. A study has shown that the CoaguChek XS meter provides consistent results (97% correlation), whether through self-testing by trained users, or when the test is performed by a healthcare professional.1 That means you can count on reliable results without making a trip to your doctor’s office.
Are the CoaguChek XS meter and supplies covered by insurance or Medicare?
If you have a mechanical heart valve, chronic atrial fibrillation or venous thromboembolism and you’re on long-term warfarin therapy, Medicare Part B may cover meter training, services, equipment and supplies for monitoring your INR at home with a portable handheld meter.2 Most private insurance companies also cover INR self-testing.3 Individual plans vary, so it’s important to talk to your provider to find out if you’re covered. (Coverage varies based on your condition and other factors.)
Is it easy to learn how to perform a self-test?
It’s easy, thanks to our certified training. A certified healthcare professional will sit down with you at home or in your doctor’s office to provide step-by-step instruction on running a test and reporting the results.
What if I’m uncomfortable drawing my own blood sample?
Don’t worry – self-testing is very different from a lab testing. Instead of drawing blood from a vein in your arm, you simply stick your finger with a specially designed device. Once a small drop of blood appears, you apply it to a disposable test strip inserted in an easy-to-use, handheld meter. In about a minute, you have the result. In fact, most people who try self-testing prefer it to lab testing.4
Does it hurt to get a blood sample?
Getting a blood sample takes just a small fingerstick. A specially designed lancing device, which looks like a pen, quickly inserts a tiny needle and pulls it out again. You can even set the lancing device to go no deeper than necessary. Most people who try self-testing prefer it to lab testing.4
How can I make it easier to get a drop of blood?
Try these tips:
• Warm your hand by holding it under your arm.
• Use a hand warmer.
• Wash your hands in warm, soapy water, and then rinse and dry thoroughly before testing.
• Gently shake your arm down at your side for about 30 seconds.
• Watch this video to learn how easy it is.
How often should I test?
Test frequency should be determined by your doctor.
How do I report test results to my doctor?
We offer you four easy ways to record your INR results. Choose the one that is best for you:
Secure patient website CoaguChek Link
1. Intuitive and secure, our website enables you to easily record your latest INR results.
2. You can also review any changes to your warfarin dosing schedule, and access your previous INR results.
Automated phone system
1. Report your results 24 hours a day.
2. Never have to wait on hold to report your results.
3. You can even use our automated system to:
a. Reorder testing supplies
b. Check your previous results
c. Update insurance information
CoaguChek XS mPOC Kit
1. Wirelessly transmit results from your meter directly to CoaguChek Patient Services.
2. The kit comes with a SmartClip that attaches to your CoaguChek XS meter.
3. The SmartClip works with our iOS app (available from the Apple® App Store®), or the 2net™ Hub transmitter, to transmit your results to CoaguChek Patient Services, which makes them available to your healthcare provider.5
4. A one-time technology fee applies.
Live phone support
Call our toll-free number, 1-800-780-0675. Talk directly with our knowledgeable CoaguChek Patient Services staff. We’re here to help answer all your questions and will communicate directly with your doctor.
Where can I order testing supplies?
For your convenience, your supplies will automatically be delivered to your door based upon your testing frequency.
• Contained within each shipment you will find 2 boxes of testing strips, and 1 box of lancets which will provide adequate testing supplies for up to 12 tests.
• Your initial training will include everything you need to get started, and your continuation of supplies will automatically be delivered shortly thereafter.
• If you should need additional supplies while waiting for your automated order please visit us online at coagucheklink.com. You may also contact Customer Service at 1-800-780-0675, who is available Monday through Friday from 8 AM to 8 PM EST to support your continued enjoyment of our service.
What should I do with my used lancets?
Lancets are considered “medical sharps” and must be disposed of properly so they don’t injure sanitation workers and others. Guidelines vary by state, and many areas have collection programs for these items. Please visit the Coalition for Safe Community Needle Disposal site to find out what’s required in your state.
1 Roche Diagnostics. Indianapolis, Ind. (2016). 97% correlation with lab results using Dade Innovin reagent. See package insert for more information. CoaguChek XS PT Test [package insert 05967694001(05)].
2 Centers for Medicare and Medicaid Services, National Coverage Determination (NCD) for Home Prothrombin Time/International Normalized Ratio (PT/INR) Monitoring for Anticoagulation Management (190.11), http://www.cms.gov/medicare-coverage-database/details/ncd-details.aspx?NCDId=269&ver=2 (accessed January 2018).
3 Coverage varies by plan.
4 Gardiner, C., Williams, K., Mackie, I.J., Machin, S.J., Cohen, H. (2004). “Patient self-testing is a reliable and acceptable alternative to laboratory INR monitoring,” British Journal of Haematology 128;242-247.
5 The CoaguChek® XS system may be used up to a maximum altitude of 14,000 feet. Internet availability required for wireless reporting. 2net™ Hub transmitter works only in the United States and requires a reliable cellular connection.