CoaguChek® Patient Services

As of May 7th, 2018, the new CPS Customer Service hours will be 8:00AM-6:00PM EST Monday-Friday.

Patients will still be able to report their INR results to a live agent from 8AM-8PM.
 

A partner in self-testing for you and your patients

When you offer your patients the freedom to test their PT/INR at home with the CoaguChek XS system, you can help ensure their success by working with CoaguChek Patient Services. Think of us as your partner in implementing a patient self-testing program that meets your needs to provide clinical care. We combine the structure and resources required for an effective program with the flexibility you need. 

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At your service

Comprehensive services, dedicated support

As your partner, we’re committed to making your patient self-testing program run effectively and efficiently. We handle the administrative tasks associated with enrolling your patients in the PT/INR self-testing program and offer 24/7 dedicated product support for physicians and clinics. 

A full array of support - at every step

From patient education and insurance verification to testing reminders for patients and our newsletter, we have the structure and resources to maximize patient engagement and support a successful experience for your patients and you.   

 

Learn about insurance coverage for PT/INR self-testing and information on billing here.

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Getting a patient started
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Flexible reporting options

Convenience is at the heart of self-testing with CoaguChek Patient Services. That’s why we offer your patients multiple ways to report their results, including:

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answers at hand

Find answers, right at hand 

When patients are considering PT/INR self-testing, they’re going to have a lot of questions. To help you provide answers, we have a resource library of easy-to-understand, shareable information sources, including these handy downloads and informational videos:

 

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For more information, visit our Resources or FAQs section, or give CoaguChek Patient Services a call at 1-800-780-0675.

 
 

+References

  1. Meyer S, Frei CR, Daniels KR, Forcade NA, Bussey M, et al. Impact of a new method of warfarin management on patient satisfaction, time,  and cost. Pharmacotherapy 2013: 33(11):1147-55
  2. The presence of anti-phospholipid antibodies (APAs) such as Lupus antibodies (LA) can potentially lead to prolonged clotting times, i.e., elevated INR values. A comparison to an APA-insensitive laboratory method is recommended if the presence of APAs is known or suspected. See CoaguChek XS PT Package insert for additional details.